Terms of Use for CodideAgent

About CodideAgent

CodideAgent is operated by Codide. The service is designed for organizations, administrators, technicians, and authorized users to raise support tickets, track ticket status, exchange comments, upload supporting files, receive notifications, and manage support-related device or app records.

Eligibility and Authorized Use

CodideAgent is intended for authorized organizational or business use. You may use the service only if your organization, administrator, or Codide has permitted you to access it. You must use the service only for legitimate helpdesk, support, maintenance, device registration, and notification purposes.

User Account and Login

You are responsible for keeping your login details secure and for all activities performed through your account. You must not share your account access with unauthorized persons, impersonate another user, or attempt to access any account, ticket, device, or organization record that you are not permitted to access.

Tickets, Comments, and Support Communication

Users may raise support tickets, view ticket status, add messages, and upload information required to explain or resolve an issue. Administrators and technicians may review, comment, assign, update, or close tickets according to their permitted role. All ticket activity should be accurate, respectful, and relevant to the support request.

Attachments and Uploaded Files

You may upload images, videos, documents, or other permitted files as evidence or supporting information for a ticket. You must not upload unlawful, harmful, misleading, offensive, confidential, infected, or unauthorized content. Codide may restrict, remove, or block files that appear unsafe, irrelevant, or inappropriate for the service.

Device and App Registration

CodideAgent may register user devices, app installations, push notification tokens, platform information, device names, login activity, and other technical details needed to provide secure access, notifications, audit history, and support operations. Where an organization uses the device agent or related inventory features, device information may be collected and shown to authorized administrators for asset and support purposes.

Notifications

CodideAgent may send web, Android, or iOS notifications for ticket creation, assignment, updates, comments, closure, account activity, or important service messages. You may control mobile push notification permissions from your device settings, but disabling notifications may affect your ability to receive timely support updates.

User Responsibilities

When using CodideAgent, you agree that you will:

• Provide correct and relevant information in tickets and profile details.
• Use the service only for authorized support and organizational purposes.
• Respect the privacy and confidentiality of other users and organizations.
• Follow instructions given by your organization, administrator, or Codide for proper use of the service.
• Report suspected misuse, unauthorized access, or security issues promptly.

Prohibited Use

You must not misuse CodideAgent. Prohibited activities include, but are not limited to:

• Attempting to hack, scan, reverse engineer, disrupt, overload, or bypass the security of the service.
• Uploading malware, spam, false evidence, illegal material, or files that violate the rights of others.
• Using the service for harassment, threats, abuse, fraud, or unauthorized commercial activity.
• Trying to access another user's tickets, devices, organization data, admin area, or technician area without permission.
• Copying, modifying, selling, reselling, or redistributing the service or its code without written permission from Codide.

Administrator and Technician Use

Administrators and technicians must use their access only for authorized operational purposes. They are responsible for handling ticket details, attachments, user data, device records, and organization information carefully and confidentially. Any misuse of elevated access may result in suspension or removal of access.

Privacy

Use of CodideAgent is also governed by the Privacy Policy. The Privacy Policy explains how CodideAgent collects, uses, protects, and retains information related to users, tickets, devices, notifications, and activity logs.

Service Availability and Changes

Codide aims to keep CodideAgent reliable and available, but the service may be interrupted due to maintenance, updates, server issues, network problems, third-party service issues, or events beyond reasonable control. Codide may improve, modify, suspend, discontinue, or restrict any feature when required for security, maintenance, legal, operational, or business reasons.

Third-Party Services

CodideAgent may depend on third-party services for hosting, push notifications, email, security, storage, or other technical operations. Codide is not responsible for outages, policy changes, or failures caused by third-party platforms or networks outside Codide's reasonable control.

Intellectual Property

CodideAgent, including its design, software, workflow, logo, brand elements, text, and related materials, belongs to Codide or its licensors. You are not granted ownership of the service or its code. You may use CodideAgent only as permitted under these terms.

Suspension or Termination

Codide or the relevant organization administrator may suspend, restrict, or terminate access if a user violates these terms, misuses the service, creates security risk, provides false information, or uses the service in a way that may harm Codide, an organization, another user, or the platform.

Disclaimer

CodideAgent is provided on an "as is" and "as available" basis. While Codide tries to provide a secure and reliable service, Codide does not guarantee that the service will always be error-free, uninterrupted, fully secure, or suitable for every specific requirement. Information shown in tickets, logs, device records, and notifications depends on user input, device state, network availability, and system configuration.

Limitation of Liability

To the maximum extent permitted by applicable law, Codide shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of business, loss of profits, service interruption, device issues, notification delay, or unauthorized use resulting from misuse, weak credentials, third-party failure, or circumstances beyond Codide's reasonable control.

Governing Law

These terms shall be governed by the laws of India. Any dispute shall be handled according to applicable Indian law and the competent courts having jurisdiction over Codide's registered or operational place of business, unless otherwise required by law.

Changes to These Terms

Codide may update these Terms of Use from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of CodideAgent after changes are posted means you accept the updated terms.